Enjoy your Day Cream

Delivery times

Delivery times of articles depend on where the entrepreneur is located and where the customer wants his order to be sent. The entrepreneur of the ordered item will contact you regarding the delivery time.

In The Netherlands:

- ordered before 16:00 hours you will recieve your shipment the next day

Shipping costs

Free shipping in the Netherlands from € 35,-.

Shipping costs per country:
Netherlands € 5,95
Belgium € 8,45

Environmentally friendly packaging
We don't charge packaging costs. We like to send the products in recycled packaging, because this is better for the environment. You may be able to tell from the box that it has been reused. The green filling material is also environmentally friendly. It is made of corn and is biodegradable. You are therefore allowed to dispose of it at the GFT. The foams even dissolve in water. Sometimes we reuse these foams, when we can. Miracles by Stella not only sells pure nature & vegan products, but also likes to ship them in the most environmentally friendly way.

Shipping date

We ship orders every working day. So Saturday we don't ship. If you have placed your order before 4:00 p.m., it will be in the mail the same day. In the exceptional case that we can't ship the same day or the next day, you will be notified by phone or email with the new shipping date. Do you want to cancel in the meantime? You can always cancel! We will simply refund you the amount already paid.

Receipt

When you receive the package depends on our shipping company. Usually this is the next day. You will receive a track & trace code from us as soon as possible after shipping, so you can track the parcel yourself and see when it will be delivered to you. Usually the mail is there in 1 day after we have sent it, but remember that PostNL does not deliver on Sundays.

Damaged or never arrived?

Did you receive the product damaged or the parcel never arrived? Miracles by Stella solves it for you! Please CONTACT with us, so we can offer you a suitable solution.

Returns

Not good - money back!
Yeah, you read that right. At Miracles by Stella, if you really don't like a product, you can make a complaint and we will give you your money back. Not good - money back.

Return within 30 days
Within 30 days you may return everything anyway. Whether you have already used the product or not.

Reason for returning
We do like to hear why you want to return something, who knows, maybe it's something we can take with us for the future or something we can learn from. Then sending it back isn't for nothing.

How can you return something?
If you want to return something, the quickest way is to send us an email with the order number, your last name, the product you would like to return and the reason for the return. We will then explain how to return the product. We will make it as easy as possible for you.

Returning

Make sure you return the product in a suitable packaging so that it cannot break down on the way. For example, in the packaging in which we sent it to you. Send the products back complete. If you have any questions about shipping and how best to handle it, feel free to CONTACT with us and we will guide you through it.

Return shipping costs

We can be brief about that: they are for your account, provided it concerns a complaint. If you are really not satisfied and you want to return the product for some reason, we will bear the costs. In fact: you will receive a new product from us. Logical in our opinion. Because we go for customers who love our products.

Money back

As soon as the products are returned to us, or after receiving your complaint, we will refund your money to your account within 10 working days. We will refund the following amounts: a) the cost of the products returned or about which the complaint is about and b) the shipping costs one, MITS you have returned all products of the order concerned or have complained about all products received.

Warranty

It goes without saying that you are always entitled to a good product. If there is something wrong with it, we will solve it for you because with us you can always return a product and in case of a complaint you will get your money back. See also article 6.

Explicit mention ...
Does a product does not meet the reasonable expectations you could have of the product? Does a product fall apart spontaneously after using it three times, does the product not work as it should or does it break down sooner than you should have expected and was there always something wrong with the product? Then the product is 'non-conform'. We also call this a legal guarantee. As a seller, we are obliged to offer a suitable solution, such as replacing the product. But yes, Miracles by Stella loves its customers, so it is an unnecessary rule for us. Nevertheless, we were obliged to report this explicitly. We have hereby done so.

Company credentials

Company name: Miracles by Stella

Company address: Sandwijk 36

Postal code: 1035 LC

City: Amsterdam

Country: The Netherlands

Chamber of Commerce(NL): 71163352

VAT Number: 858604759.B01

Phone (NL): +31(0)6-41369238

Email address: info@miraclesbystella.com

Terms & Conditions - Miracles by Stella